Responsible Gaming

At Fotolotto, responsible gambling is a key part of our customer service policy. We want you to enjoy our games while staying aware of the potential social and financial risks associated with gambling.

Maintaining Control

Gambling should be a fun and entertaining activity, not a source of income. While most players gamble responsibly, some may struggle to set limits. To maintain control and prevent gambling addiction, consider the following:

  • Treat gambling as a form of entertainment, not a way to make money.
  • Avoid chasing losses—there’s always another chance to win.
  • Only play with money you can afford to lose.
  • Keep track of your time and spending on gambling.
  • If you need a break, contact our support team to request a temporary self-exclusion.
  • Self-Exclusion Request: You can email our support team at support@fotolotto.com, and we will close your account within 24 hours. If you have multiple accounts, it is your responsibility to notify us and refrain from opening new ones. While we take reasonable steps to prevent this, we are not responsible for any losses incurred on other accounts.

If you have concerns about gambling, please reach out to one of the organizations listed below.

Recognizing Gambling Problems

If you suspect gambling is negatively impacting your life or loved ones, ask yourself the following questions:

  • Does gambling interfere with work or school?
  • Do you gamble to escape boredom or problems?
  • Do you play alone for long periods?
  • Have others criticized your gambling habits?
  • Have you lost interest in family, friends, or hobbies due to gambling?
  • Have you ever lied about your gambling time or expenses?
  • Have you borrowed, stolen, or lied to fund gambling?
  • Do you prioritize gambling money over other expenses?
  • Do you continue gambling until all your money is gone?
  • Do you immediately try to recover losses?
  • Do you feel anxious, lost, or desperate when you run out of money?
  • Do frustration, stress, or arguments push you to gamble?
  • Have you ever felt depressed or suicidal because of gambling?

If you answered "yes" to most of these questions, you may have a gambling problem. Contact one of the support organizations listed below for help and guidance.

Support Organizations

GamCare – A leading organization providing advice, counseling, and practical help for gambling-related issues.

Gamblers Anonymous – A support group for those struggling with gambling addiction, with regional offices worldwide. Visit: www.gamblersanonymous.org

Gambling Therapy – Offers support and counseling for individuals affected by gambling. Visit: www.gamblingtherapy.org

Underage Gambling

Registration on our website is strictly prohibited for individuals under 18 years old. We verify the age of all users, and any winnings obtained by underage players will be forfeited.

Parental Controls & Filtering

To help parents control children's access to online gambling, we recommend using filtering software such as:

Net Nanny™ – www.netnanny.com

By promoting responsible gambling, we aim to provide a safe and enjoyable gaming environment for all players.